 Messages included on upcoming water bills will provide customers
with a URL address to access their service area's specific water
quality report. The reports will also be available at
www.illinoisamwater.com.
In January, the U.S. Environmental Protection Agency announced
that water utilities had the option to inform customers of the
annual report's availability at a specific website address as
opposed to printing and either direct mailing or including the
annual report as a bill insert. Illinois American Water acted
swiftly to take advantage of this more efficient and environmentally
friendly option for delivering reports on 2012 water quality
information.
Printed copies of the report will be available to customers who
cannot -- or do not wish to -- access it online. Customers can call
the company's customer service center at 800-422-2782 to request a
copy of their local district's report, and it will be mailed to
them.
New methods of reporting support the water industry's commitment
to ongoing environmental quality and do not minimize the importance
of the annual report to customers, according to Karla Olson Teasley,
Illinois American Water president.
"We are pleased to report that the water supplied to our
customers is of higher quality than required by state and federal
drinking water standards," Teasley said. "Our teams of water quality
and plant operations professionals work hard each and every day to
ensure the highest quality water and service to our customers. These
annual results are a testament to their dedication."
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The annual water quality report, or consumer confidence report,
is a performance measure of the quality of water supplied by
Illinois American Water against the compliance standards established
by the U.S. EPA and Illinois EPA. The report describes local
drinking water sources, testing conducted on the water, substances
detected and the levels of those substances. Commonly asked
questions and the answers concerning local drinking water are also
included in the report.
___
Illinois American Water, a subsidiary of American Water (NYSE:
AWK), is the largest investor-owned water utility in the state,
providing water or wastewater services to more than 1.2 million
people. American Water also operates a customer service center in
Alton and a quality control and research laboratory in Belleville.
Founded in 1886, American Water is the largest publicly traded
U.S. water and wastewater utility company. With headquarters in
Voorhees, N.J., the company employs approximately 6,700 and provides
drinking water, wastewater and other related services to an
estimated 14 million people in more than 30 states and parts of
Canada. More information is available at
www.amwater.com.
[Text from file received from
Illinois American Water]
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